I can't sign in
Updated 2 November 2026
Most sign-in problems are solved by resetting your password from Forgot password. Find your situation below.
Email, username and password
On Sign in, the first field takes your email address or your username. Capitals in a username do not matter; in a password they do.
"Email, username or password is incorrect." means one of them does not match. If you made your account with Google, Discord or Telegram, it has no password: use the same button you signed up with.
Reset your password
- On Sign in, choose Forgot password?.
- Enter the email address on your account and choose Email me a link.
- Open the link in the email "Reset your Glored password" and choose a new password of 12 to 128 characters.
The link works once and expires after 1 hour. We send at most one link a minute; once you use a link, any other reset link stops working. Check your spam folder.
The page says the same thing whether or not an account uses the address, so nobody can use it to find out who has an account. If no email arrives, the address may not be the one on your account.
A reset:
- signs you out on every device, then signs you in on the one you used (after your code, if two-step sign-in is on);
- confirms your email address, if it was not confirmed yet;
- sends an email about the change.
If your email address was not confirmed before the reset, any Google, Discord or Telegram sign-in on the account is disconnected. An account made with Google or Discord can use a reset to add a password.
Too many attempts
| Message | What it means |
|---|---|
| Too many attempts for this account. Try again in 15 minutes, or reset your password. | More than 10 tries for one account within 15 minutes. Wait, or reset your password. |
| Too many sign-in attempts. Try again in 15 minutes. | More than 20 sign-in, sign-up or reset attempts from your network within 15 minutes. Wait and try again. |
| Too many codes tried. Try again in 15 minutes. | More than 20 two-step codes from your network within 15 minutes. Wait and try again. |
Google, Discord or Telegram
| Message | What to do |
|---|---|
| That sign-in took too long or was already used. | Start again from the button. A sign-in must finish within 10 minutes. |
| Sign-in was cancelled. | You left the service's page before approving. Try again. |
| An account already uses this email. | Sign in with your email and password, then connect the service on Sign-in and security. |
| That account has no verified email with the provider. | Verify your email with that service, or sign up with email. |
| The provider did not share an email address. | Allow email access when you approve, or sign up with email. |
| That sign-in option is not set up yet. | Use email or another option. |
| This account is suspended. | Get help. |
The two-step code is refused
If two-step sign-in is on, you enter a six-digit code from your authenticator app after your password or provider.
- Use the newest code in the app. Each code works once.
- Check that your phone shows the right time.
- The code step stays open for 10 minutes, and 5 wrong codes end it. Then sign in again from the start.
Lost your phone? See I lost my authenticator.
You can't use the email on your account
Changing the email address on an account is not available yet. If you can't reach that inbox and can't sign in, get help and give your username. You can write to us without signing in.
Nothing works
A suspended account can't sign in and gets no reset email. If your password is right and no reset email arrives, get help.
Glored staff never ask for your password, a login code or recovery codes.
Still need help?
Tell us what is going on and we will help you sort it out.