How to get help

Updated 2 November 2026

Every page on Glored has a round Help button in the bottom-right corner. It opens the help panel, where you can search these articles, message us and follow your conversations.

Message us

Choose Message us and write what is going on, in your own words. The Glored team answers in the same conversation, and by email. Without an account, add your email address so we can answer you.

Follow your conversations

• Every conversation has a reference, such as K7QM-3XPA. Use it if you write to us again about the same thing.
• Signed in, your conversations are under Messages in the help panel and in Support requests.
• Without an account, this browser keeps your conversations. Once the team has one, add your email address when asked, and we send you a private link to it. Each link works for 90 days, and every email brings a new one.

Write to the team with the form

You can also send a request with the contact form. You get a reference by email, and we answer by email and on the request's page.

Before you write

• Search the help panel first: many answers are already here.
• Say what happened and when, and give any reference: an order, a request or a report.
• Never send a password, a login code or recovery codes. Glored staff never ask for them, and never message you first outside glored.com. See Stay safe on Glored.
• To report a listing, an offer, a seller or a message, use Report on it. See Report a listing, seller or message.